Our Complaints Policy

At Drive Motor Retail Limited we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.

If you have a General complaint:

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales, aftersales, bodyshop and parts.

Please contact us directly by completing the online form below with the details of your complaint. If you wish, you can send a letter to our Head Office:

Drive Head Office
Drive Motor Retail Limited
Freemens Common Road
Leicester
LE2 7SL

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved but please allow for up to 5 working days for a response so the issue can be fully investigated.

If you have a Complaint regarding FCA regulated activities?

Regulated activities are Finance or Insurance, if your complaint relates to these then please contact ITC Compliance directly.

ITC Compliance Ltd you can be contacted via post, telephone, or email:

ITC Compliance Ltd
3 Monarch Court
Emersons Green
Bristol
BS16 7FH

Telephone: 0845 177 2266 or 0117 440 3700
Fax: 0845 177 2255
Email: [email protected]

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk