Service Advisor

Service Advisor – Drive Motor Retail (Hartlepool)

Are you passionate about delivering exceptional customer service? Drive Motor Retail is looking for a motivated Service Advisor to join our busy Aftersales team. As the first point of contact for our valued customers, you’ll play a critical role in ensuring their vehicle service experience is smooth, efficient, and hassle-free.

We’re looking for an enthusiastic, process-driven, and outgoing individual who can engage with customers and provide top-tier service at every step.

Why Join Us?

At Drive Motor Retail, we pride ourselves on providing full training and career progression opportunities. As a Service Advisor, you'll have the choice to work towards manufacturer-specific training and accreditations.

We foster a supportive and collaborative environment where we promote from within. Whether you're looking to advance your career or maintain a comfortable pace, we help you find the right path. If you're committed to going the extra mile for customers and looking to be part of a team that values service excellence, we’d love to hear from you.

Package Details:

• Competitive Basic Salary: £26,650
• Uncapped Earnings Potential: Average OTE of £36,650+ per annum
• Working Hours: Monday – Friday – NO WEEKENDS

Benefits:

• Employee Discounts: Enjoy discounts on dealership services for you and your family
• Generous Holiday: 24 days + Bank Holidays, rising with length of service
• Private Pension Plan
• Exclusive Perks: Access to discounted shopping, gym memberships, and dining through a savings app
• Healthcare Benefits: Medicare cash plan covering you and your children, including same-day access to an online GP, dental care, and wellness support
• Career Development: Prioritizing promotions from within, allowing you to tailor your career path
• Specialist Training: Manufacturer-specific training to enhance product knowledge and service delivery, including opportunities to gain brand accreditations that increase earning potential

Key Responsibilities:

• Be the first point of contact for customers, ensuring a welcoming and professional experience
• Organize and book vehicle services, keeping customers informed and satisfied throughout the process
• Sell and promote dealership services and products, aiming to meet or exceed sales targets
• Engage with customers to understand their needs and provide tailored solutions
• Maintain high standards of communication and service to ensure customer satisfaction
• Support the Aftersales team in achieving department objectives

What We’re Looking For:

• Excellent organisational skills with great attention to detail
• Strong communication skills and a friendly, approachable demeanour
• Ability to work in a fast-paced environment and handle multiple tasks efficiently
• A passion for delivering exceptional customer service
• A valid driver’s license

Requirements:

• Follow all Health & Safety and Company administrative procedures
• Ensure all work is completed to a high standard
• Be well-mannered, courteous, and ready to go the extra mile for customers